I am on an email list that sends me very helpful teachings
called McKaughan Musing. I wish I could provide the link, but
after days of trying, I am having technical difficulty. So I will cut and paste. These musings are from http://www.missionexus.org/, but I cannot get you to the direct link to the article I am quoting.
For the February 2013 edition the focus is Marketing vs.
Sales. McKaughan says this,
I was re-reading a book on Peter Drucker,
who was my generation’s leadership and management Guru. (A Class with Drucker by William Cohen)
I came to a chapter on Marketing and Sales and it got me thinking.
For Drucker, marketing was central to
strategically leading any organization. Sales, on the other hand, was merely a
second or third tier tactical issue
To Drucker, the clear distinction between
marketing and sales was that in marketing you found out what your customer
wanted and then you built that into your product. Since what you produced was
what was wanted or needed, a well- designed and carefully manufactured product
hardly needed to be sold. What you produced met the customer’s needs and
desires. Sales on the other hand had to do with pushing things on people where
there was little intrinsic need or desire. Selling had to do with the creating
or manipulating need or desire. According to Drucker, sales dealt with tactics,
not strategy. Strategy always trumps tactics. If your strategy is wrong, your
tactics will never lead to success.
Transformational Giving is about principles that guide our strategy,
which in turn will guide our ‘tactics’.
Wrong strategy leads to wrong tactics.
Could it be that the reason the listener often hears our fund raising presentation
as ‘begging’ is because we are using tactics built on poor strategy?
McKaughan strikes on a truth Drucker taught that is core to
TG. "To Drucker, the clear
distinction between marketing and sales was that in marketing you found out
what your customer wanted and then you built that into your product." The teaching we give in the
migration of the champion (donor) is to find out what God is doing in their
life. This strategy is built on
principle #4 in the 10 principles of TG. Principle 4: A champion connects with an organization for the
purpose of enhancing their mutual impact on the cause, not only to support the
organization’s impact on the cause.
It is about the champion’s
impact not ours. So it is about the
champion and what she needs, not my need for their funds. Then as Drucker said, “Since what you produced was
what was wanted or needed, a well- designed and carefully manufactured product
hardly needed to be sold.” So if your ministry is designed to fill the gap God has placed in
someone’s life (i.e. their need) then God will go before you and the need you present meets the champion’s
need not just yours. In this case it will hardly need
to be “sold”.
Let’s take helping orphans as an example. You are trying to raise money for your orphanage.
So the tactics could be to show starving, lonely children. The tactic being, show the kids and the funds will come. I talked with a group that even flew the kids
from a Majority World Culture to the states and paraded them to churches to
raise money. It worked, short-term. The problem was, in two
years they had lost momentum. They could
not sustain the sympathy. So they were
trying to find a new group of kids to fly to the states for another ‘tour’.
But if raising money for orphans is not just about you or the
kids, but also the giver and his need, how would this change the tactic? Does the Bible not tell us to take care of
the orphan? Is this need being meet by
the local church or the members sitting in the church that day? The ministry to orphans is not just about the
kids, it is also about the listener’s need to answer the call of God to serve
children. So now the strategy changes to
reflect the biblical need of the believer to get involved in the lives of
orphans. It moves to an all-encompassing
need. The children have needs, the
agency designed to reach them has needs, and the listener has a need to obey
the command of God to serve.
Now giving is fulfilling the champion’s need to obey and be a part
of ministry. The strategy moves from
closing the deal to get the sale, to meeting the need of all involved. We have moved from a transactional exchange to lives
being transformed. The giver is now as blessed as the receiver.