Wednesday, April 3, 2013

What to Measure - Part 2

I want to follow up from the previous post by joining Covey’s’ lead measures’ in 4 Disciplines of Execution (4DX) to Moore’s ‘scattering matrix’ in Seize the Vuja De .  Let’s see how these concepts reflect each other in what we measure.

A goal in fund raising is the income.  So this is the lag measure: what you measure when you are done. It is also a gathering matrix because it is what you take in. But we said “A goal in fund raising is income”, not THE goal. In TG the goal is greater than the dollar amount; it is lives transformed through giving.  Hitting the dollar amount is a portion of the goal and the easiest to measure.  But in order to measure transformed lives we have to have lead measurements that help us see if we are scattering the message not just gathering the money. 

In the 4DX book one example is a lady who is a top seller in a shoe store.  The statement made about her is, “The manager knew what she did differently.  She would get lost in the customer’s world.”  This lady would notice what the customer was wearing, offer options to fit their style, ask what they did for a living, etc.  In other words it became about the customer’s need for shoes not the stores need to make sales.  Sound familiar. 

TG is based on the need of the champion not the need of the agency.  If this principle is key in the selling something as temporal as shoes, just think of the importance this principle can play in helping someone in their discipleship journey of giving.  TG happens when it is about the champion’s bottom line not ours.  The beauty is, God then adds fruit to the agency’s bottom line when the champion is transformed. 

So you have a budget to raise.  Your board or someone is monitoring the bottom line.  But what should you monitor.  In TG with a scattering matrix let me suggest a few items you and your leaders can be measuring:

-        Did my encounter with that champion leave them richer than they were before, i.e. Did it add value?

-        Did I give the champion what they need to get involved?

-        How many have I equip to tell others about the outreach?

-        How many of my champions testified that they shared the outreach with someone else?

-        Are people passing on what they learn?

-        How many champions are moving forward in their discipleship journey, i.e. How many are migrating from Participation to Engagement, Engagement to Owner?

Granted, this list is harder to measure than the bottom line.  But remember the bottom line is not just to get funded.  Part of the bottom line is to grow champions for the Cause. So we also need to keep in mind, how many we bring with us on the journey, not how many report back to about the journey.

I would love to discuss these measurements.  Drop a note if you have a comment or question.

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